Debugging

Debugging Bazaarvoice API calls

Debugging Bazaarvoice API calls can be done several ways | Verifying Network Tab

1. Reviews not visible

if reviews are not visible in pdp page, there can be few reasons -

• Product doesnt have valid reviews, check the network call in browser developer tools, typically the request will be from name reviews.josn?, if you can't see the network call check in code weather the call is made or not, cehck p[id].vue and bazaarvoice.store.ts file.
• if the request is made but the response is not coming, check the payload you are sending.
• if the response is coming but the reviews are not visible. check the response object response> results should contain the reviews check weather the revews are valid or not , i.e it should contain a ReviewText , Title & userNickName.
• if the above criteria is also met but the reviews are not visible its a code level issue, check the code in bazaarvoice.service.ts & bazaarvoice.store.ts files.

2. Error in Submit Review Page

• upload endpoints - we are using the Apigee proxy to consume bazaarvoice upload photo/ video endpoint

if the above endpoint is giving error, check the header and payload in network tab it should match as expected by bazaarvoice. refer upload photo & upload video

If the payload/ params contains all the required fields to submit a review and error from error still persists, you can contact Apigee support for help.

• Submit review endpoints - refer submit review to verify the payload and header.

if the above endpoint is giving error, check the header and payload in network tab it should match as expected by bazaarvoice.