Common Tickets

Common tickets communication

The ways of working and collaborating between the UK and EU app teams are agreed by both parties and documented on this page

• Future tickets - decide if a ticket will be for UK and EU or only 1 region
  • Each team creates separate tickets and they need to be linked
  • To add label: UK/EU and appropriate labels for the team
  • The tickets should use same epic, if possible:
    • e.g. UK & EU | General enhancements
  • Share the ticket in the comms Space for joint tickets between UK and EU
    • To get confirmation from the other region if they also plan on implementing the ticket or not
    • If yes, share info on implementation
    • If no, flag the ticket that it is only for 1 region and add feature flag on the code
  • To share the tickets that could be potentially for both apps after Sprint planning in chat
    • To discuss the decision of the tickets on the weekly chat between UK PO and EU PO
• For any bugs affecting both apps - 1 ticket to be created
  • If there is any exception - the teams will agree on separate tickets
  • Use the ticket’s comment section to tag EU team’s: QA and Scrum master / Delivery lead or UK team’s: QA and Scrum master / Delivery lead - so both teams know what needs to be done or tested
• Any tickets that need testing from both teams
  • Use the ticket’s comment section to tag EU team’s: QA and Scrum master / Delivery lead or UK team’s: QA and Scrum master / Delivery lead - so both teams know what needs to be done or tested
  • Get confirmation from the other team once the ticket is tested - add the results in comment